[Web3] Operations Specialist (Mandarin-speaking)

BTSE; Malaysia; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A fintech and blockchain technology leader in Malaysia is seeking professionals for customer support roles. Responsibilities include KYC support and issue analysis while fostering collaboration across teams. The ideal candidate is bilingual in Mandarin and English, possesses strong analytical skills, and has customer service experience. A competitive compensation package and team-building activities are offered.

Benefits

Competitive total compensation package

Team-building programs

Company events

Qualifications

• Strong verbal and written communication ability in Mandarin and English.
• Ability to think independently and suggest improvements.
• Numerical aptitude and analytical thinking skills.

Responsibilities

• Support onboarding and KYC processes for clients.
• Analyze customer-related issues and operational gaps.
• Collaborate with internal departments on inquiries.

Skills

Proficient in Mandarin

Proficient in English

Strong interpersonal skills

Analytical thinking

Customer service experience

Education

Bachelor's degree or equivalent

Job description

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

Responsibilities

• Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
• Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.
• Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
• Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
• Provide operational support and perform other tasks as assigned by the Supervisor.

Qualifications

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset.
• Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team environment
• Experience in customer service, operations, risk management roles in traditional finance or crypto is a strong advantage.
• Willingness to work on a shifting schedule.
• A bachelor\'s degree or equivalent qualification is a plus.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!

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