Warehouse Operations Lead

Mono & Co; Seri Kembangan; On-site; MYR 50,000 - 70,000; Full time

Job summary

A digital marketing firm located in Seri Kembangan is seeking a Warehouse Operations Lead to oversee daily warehouse operations and manage inventory. This on-site role requires strong leadership skills and experience in warehouse management to optimize processes and ensure efficient order fulfillment. Candidates should have excellent communication skills and a relevant degree in Supply Chain Management. Previous experience with e-commerce logistics is an advantage.

Qualifications

• Experience in warehouse operations, inventory management, and order fulfillment.
• Knowledge of warehouse best practices and process optimization.
• Experience with e-commerce logistics is a plus.

Responsibilities

• Oversee daily warehouse operations and manage inventory.
• Promote clear communication within the warehouse team.
• Identify and address operational inefficiencies.

Skills

Warehouse operations experience

Inventory management

Leadership skills

Excellent communication

Problem-solving skills

Education

Diploma or Bachelor's degree in Supply Chain Management

Job description

Mono & Co has over 10 years of experience in the digital marketing industry, specializing in e-commerce enablement and a full suite of digital marketing services, inclusive of warehousing and fulfilment services.

Role Description

This is a full-time on-site role in Seri Kembangan. The Warehouse Operations Lead will be responsible for overseeing daily warehouse operations, managing inventory, optimizing warehouse processes, and ensuring efficient order fulfillment. This role requires strong leadership skills to supervise warehouse staffs, maintain accurate records, and address any operational issues.

Responsibilities

• Client Relations Management
  • Establish and maintain strong client relationships to enhance satisfaction and drive revenue growth.
  • Serve as the main point of contact for post-sales, handling inquiries, concerns, and providing top-notch customer service.
  • Work collaboratively with various teams to ensure effective communication and service delivery.
  • Handle customer queries and issues related to warehouse operations.
  • Monitor and enhance customer satisfaction levels by proactively identifying and addressing areas for improvement.
  • Resolve any challenges or problems encountered during warehouse operations promptly.
• Internal/External Communication
  • Promote clear communication within the warehouse team and across departments.
  • Coordinate with suppliers, logistics partners, and stakeholders for seamless operations.
  • Manage and oversee a team of warehouse personnel, such as pickers, packers, and forklift operators.
  • Provide guidance, coaching, and support to help the team achieve performance goals.
• Process Improvement and Optimization
  • Identify and address operational inefficiencies to enhance processes.
  • Drive initiatives to automate and streamline operations through technology and best practices.
  • Collaborate with diverse teams to implement new systems, technologies, and process enhancements.

Qualifications

• Experience in warehouse operations, inventory management, and order fulfillment
• Knowledge of warehouse best practices and process optimization
• Leadership skills to manage warehouse staff and drive operational efficiency
• Excellent communication and problem-solving skills
• Experience with e-commerce logistics is a plus
• Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Tahap senioriti

Operations Lead (RR) - Operations, MY Marketplace

Senior Manager - Supply Chain Management

Fund Operations Lead, Digital Investment Management

Customer Service Lead - Operations, SG Marketplace

Operation Lead / Factory Manager- Malaysia

Assistant Manager, Platform Operations Strategy