Walk In Interview - Inbound Contact Centre on 11 December 2025

AmBank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is hosting a Walk-In Interview for the Inbound Contact Centre position in Kuala Lumpur. Fresh graduates are strongly encouraged to apply. The role encompasses managing customer enquiries, performing call verifications, and providing account-related assistance. Candidates should possess a recognized degree and have a broad understanding of retail banking products. Shift work is required, and applicants must be Malaysian citizens. This position offers an excellent opportunity to grow in a reputable company.

Qualifications

• Fresh graduates are encouraged to apply.
• Broad knowledge on retail banking products is preferred.
• Fast learner to adapt to systems and policies.

Responsibilities

• Perform call verification for customer information updates.
• Handle customer enquiries completely and accurately.
• Attend to financial and non-financial transaction requests.
• Complete documentation for customer complaints and solutions.
• Schedule follow-ups as per guidelines.
• Maintain confidentiality of customer data.
• Educate customers on new products and services.
• Perform other ad-hoc duties as assigned.

Skills

Analytical thinking

Problem solving

Team player

Cooperative

Education

Recognized degree in any discipline

Job description

Walk In Interview - Inbound Contact Centre on 11 December 2025

We’re excited to announce a Walk-In Interview for the Inbound Contact Centre position!

Fresh graduates are encouraged to apply.

We will be conducting two interview sessions:

Job Responsibilities:

Perform the required call verification process prior updating customers' information or providing account information.

Identify and handle customers' enquiries completely and accurately with confidence.

Attend to customers' instructions for financial and non-financial transactions.

Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.

Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.

Maintain confidentiality of organizations' customers and data.

Educate customers on new products and services.

Other ad-hoc duties / project assigned.

Job Requirements:

Recognized degree in any discipline

Broad knowledge on retail banking products.

Fast learner to pick up the systems, policies and procedures requirements.

Analytical thinking and problem solving.

Team player and cooperative.

Applicants should be Malaysian and willing to work on shift hours and rotated location

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