Waiter / Waitress (173040)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Kuala Lumpur is seeking a dynamic Waiter/Waitress to deliver exceptional service and enhance guest experiences. Responsibilities include greeting guests, taking orders, and efficiently serving food and beverages. Candidates should possess strong interpersonal skills, be fluent in English and Malay, and be open to new graduates. Join our team and contribute to top-notch hospitality in a vibrant environment.

Qualifications

• At least 1 year of experience in a similar role, or fresh graduates welcome.
• Pleasant appearance and strong communication skills required.
• Must be proficient in English and Malay.

Responsibilities

• Welcome and escort guests to their tables courteously.
• Take and input food and beverage orders accurately.
• Coordinate with the kitchen for timely delivery of orders.
• Serve food and beverages efficiently following service standards.
• Monitor assigned tables for guest satisfaction.
• Maintain cleanliness of the dining area before, during, and after service.

Skills

Interpersonal skills

Communication skills

Proficiency in English

Proficiency in Malay

Knowledge of Mandarin

Knowledge of Korean

Knowledge of Japanese

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To : Outlet Manager

Job Summary: The Waiter / Waitress is responsible for greeting guests, taking orders, and serving food and beverages while ensuring a pleasant dining experience.

Key Responsibilities:

• Welcome and escort guests to their tables in a courteous and professional manner.

• Accurately take food and beverage orders and input them into the system.

• Coordinate with the kitchen team to ensure timely and correct delivery of orders.

• Serve food and beverages efficiently, following service standards.

• Monitor assigned tables and ensure guest satisfaction throughout their dining experience.

• Maintain cleanliness and proper setup of the dining area before, during, and after service.

Requirements :

• At least 1 year of experience in a similar role, or fresh graduates with strong interest in hospitality are encouraged to apply.

• Pleasant appearance with strong interpersonal and communication skills.

• Proficient in English and Malay; knowledge of Mandarin, Korean, or Japanese is an added advantage.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.