Waiter/Waitress

The Zenith Hotel; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premium hospitality establishment in Kuantan is seeking a dedicated individual for a service role. Responsibilities include delivering exceptional food and beverage service, maintaining high standards of cleanliness and personal presentation, and ensuring a comfortable experience for guests. Ideal candidates will have a minimum of ½ year experience in the food and beverage industry, along with the ability to communicate effectively in both Bahasa Melayu and English. Join our team to enhance our guest service quality.

Qualifications

• Minimum SPM with at least ½ years of experience in the food and beverage industry.
• Ability to communicate in Bahasa Melayu and English; knowledge of a third language is an advantage.

Responsibilities

• Deliver exceptional customer-focused service in line with hotel policies.
• Service high standard food and beverages according to departmental standards.
• Prepare service areas ensuring cleanliness and proper presentation.

Skills

Customer service

Food and beverage knowledge

Bilingual communication

Education

SPM or equivalent

Job description

Responsibilities

• Under the direction of the Restaurant Manager or Supervisor, delivers exceptional customer focused service through adherence to The Zenith Hotel Policies and Procedures.
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
• Overall involved in Guest Service on Beverage.
• Service Preparation: Grooming is impeccable and in accordance with The Zenith Hotel personal presentation standards, Outlet equipment is clean, Equipment is sorted and stored & Glassware is polished.
• Main Duties: Flatware is polished, Chinaware is clean, Waiter stations are prepared, Cutlery is placed for buffet and table service, Tables are set, Reservations are read and familiarized, Special occasions are ready, Outlet is ready for service and guest comfort and etc.

Qualifications

• Min SPM and above with Min ½ years working experience and well knowledge in food and beverage industry would be extra advantage.
• Able to communicate in both Bahasa Melayu and English. Ability to speak in a third language is an added advantage.