Voice Emergency Service Representative

ManpowerGroup; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global customer experience provider in Kuala Lumpur seeks a Voice Emergency Service Representative. The role involves providing high-level service during emergencies, delivering clear communication, and operating CAD applications. Candidates should have experience in emergency response environments and proficiency in CAD and MS Office. Additionally, native-level Japanese and B2-level English are required. This position requires flexible scheduling, including nights and weekends, with a focus on professionalism in high-stress situations.

Qualifications

• Experience in emergency response or high-stress environments required.
• Strong communication skills needed for effective customer interaction.
• Proficiency in CAD applications and MS Office is essential.

Responsibilities

• Deliver timely and clear communication during emergencies.
• Operate CAD applications to support emergency response.
• Ensure compliance with regulations in emergency service environments.

Skills

Experience in emergency response or high-stress communication center environments

Strong communication skills

Proficiency in CAD applications

Knowledge of regulations and compliance requirements

Flexibility to work varied schedules

Native-level proficiency in Japanese

B2-level proficiency in English

Tools

CAD applications

MS Office

Job description

About the Employer

Our Client is a global leader in customer experience solutions, committed to delivering exceptional support in high-stakes environments. The Employer values professionalism, accuracy, and empathy, offering employees the opportunity to contribute to critical emergency response services that prioritize safety and reliability.

Key Responsibilities

As a Voice Emergency Service Representative, you will be responsible for providing the highest level of service to individuals in emergency situations. Your responsibilities include:

• Delivering timely and clear communication to customers during emergencies.
• Operating CAD applications and utilizing MS Office tools to support emergency response activities.
• Ensuring compliance with regulations and standards within emergency service environments.
• Assessing and relaying information accurately while managing multiple communication methods.
• Supporting flexible scheduling needs, including day, night, and weekend shifts.
• Commuting to the office for the majority of the work schedule while meeting home network requirements for remote support if required.
• Maintaining high attention to detail and professionalism in high-stress situations.

Job Requirements

Candidates should meet the following criteria:

• Experience in emergency response or high-stress communication center environments.
• Strong communication skills with the ability to respond quickly and effectively.
• Proficiency in CAD applications and MS Office.
• Knowledge of regulations and compliance requirements in emergency services.
• Flexibility to work varied schedules, including weekends and nights.
• Ability to commute to the office regularly.
• Certification in CPR, emergency, fire, or police dispatch is a plus.
• Native-level proficiency in Japanese and B2-level proficiency in English, both written and spoken.

Note: This job description is provided for informational purposes and is not a guarantee of employment.