Virtual Travel Concierge - Trilingual Speaker in Malaysia

Ten Group; Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Job summary

Join a leading global concierge company as a Virtual Travel Consultant, working remotely from Malaysia. This role focuses on delivering exceptional travel services, managing complex requests, and crafting personalized experiences for high-net-worth clients. Enjoy a dynamic, customer-first culture that values your expertise and commitment to service excellence.

Benefits

Remote Work Flexibility

Career Growth Opportunities

Annual Internet Allowance: MYR 2,400

Paid Time Off package

Health & Life Insurance

Qualifications

• Fluency in Mandarin, Cantonese, and English required.
• Strong experience with GDS systems, ideally Amadeus.
• Excellent customer service skills and problem-solving mindset.

Responsibilities

• Handle complex travel requests for flights, hotels, and cruises.
• Provide tailor-made travel recommendations ensuring high satisfaction.
• Utilize Amadeus GDS to manage travel itineraries.

Skills

Customer Service

Communication

Attention to Detail

Problem-Solving

Multitasking

Fluency in Mandarin

Fluency in Cantonese

Fluency in English

Tools

Amadeus

GDS

Job description

Join Our APAC Team as a Mandarin & Cantonese-Speaking Virtual Travel Consultant – Based in Malaysia (Remote Work Available)

Are you passionate about luxury travel and delivering unforgettable customer experiences?
Would you like to work from home, grow your career in a global company, and be part of a customer-first culture?

If so, Ten Group is looking for someone just like you!

About the Role

As a Virtual Travel Consultant, you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.

You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.

What You’ll Be Doing

• Handle complex leisure travel requests across flights, hotels, cruises, and more
• Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
• Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
• Use Amadeus GDS (or similar) to manage and book travel itineraries
• Collaborate virtually with a global team and share knowledge to enhance service delivery

What’s in It for You?

Remote Work Flexibility – Enjoy the freedom and comfort of working from your home in Malaysia
Career Growth Opportunities – We promote internally and support your personal and professional development
Multinational Culture – Work with over 1,300 colleagues from 20+ global offices
Customer-Focused Environment – Be part of a team dedicated to truly delighting our members
Certified B Corp – Join a purpose-driven company that values sustainability, inclusion, and positive global impact

What You Bring

• Fluency in Mandarin, Cantonese, and English
• A proven passion for travel and helping others plan memorable trips
• Strong GDS (ideally Amadeus) and booking system experience
• Excellent customer service skills and a solution-oriented mindset
• The ability to thrive in a fast-paced, remote, team-based setting

Who We Are

Ten Group is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences. We combine technology, insider expertise, and human connection to deliver the very best in travel, dining, entertainment, and luxury retail.

As a Certified B Corporation, we’re proud to make a positive impact on both our clients and the world.

Want to learn more about who we are and what we do? [Watch our short video here.]

If you’re ready to take your travel career to the next level with a flexible, forward-thinking, and global company — apply now and start your journey with Ten.

#Remote Work

#Career Growth

#Multinational Environment

#Customer-focused culture

The ideal candidate will have:

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English, Mandarin, and Cantonese, both written and spoken.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Health & Life Insurance

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."