Virtual Desktop Infrastructure (VDI) Administrator (L3)

NTT Communications; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company seeks a Cloud Managed Services Engineer (L3) in Cyberjaya, Malaysia. In this role, you'll manage and support Virtual Desktop Infrastructure environments, troubleshoot operating systems, and ensure business continuity through disaster recovery planning. Ideal candidates should have 3 - 5 years of experience in VDI and server management, strong ITIL knowledge, and vendor management experience. This is an on-site position, offering you the chance to contribute to advanced cloud solutions.

Qualifications

• 3 - 5 years of VDI related L3 experience.
• Experience in Engineering function within a medium to large ICT organization.
• Experience of Managed Services.

Responsibilities

• Manage and support Virtual Desktop Infrastructure (VDI) environments.
• Administer and troubleshoot Windows and Linux operating systems within virtualized environments.
• Configure and maintain Remote Desktop Services (RDS).
• Conduct disaster recovery (DR) planning and testing.

Skills

VDI management

Windows operating systems

Linux operating systems

ITIL processes

Network management

Load balancers configuration

Tools

VMWare Horizon

Azure AVD

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

Key Responsibilities

• Manage and support Virtual Desktop Infrastructure (VDI) environments and related managed services

• Administer and troubleshoot Windows and Linux operating systems within virtualized environments

• Configure and maintain Remote Desktop Services (RDS) and related access technologies

• Oversee storage provisioning, performance, and capacity planning for VDI workloads

• Conduct disaster recovery (DR) planning and testing to ensure business continuity

• Manage network circuits and connectivity for VDI deployments

• Configure and optimize load balancers to ensure high availability and performance

Required experience

• Seasoned work experience (3 - 5 years) in VDI related L3 experience.

• Seasoned experience required in Engineering function within a medium to large ICT organization.

• Seasoned experience of Managed Services.

• Excellent working knowledge of ITIL processes.

• Seasoned experience working with vendors and/or 3rd parties.

• Seasoned experience managing platforms including a combination of the following: VMWare Horizon & Azure AVD

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today