Vice President Operations

Rakan KKM Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A healthcare management company in Kuala Lumpur seeks a senior leader to oversee hospital operations. Responsibilities include managing clinical and non-clinical services, developing strategic initiatives, and ensuring compliance with healthcare regulations. Candidates should have a degree in a medical field and 15–20 years of experience in healthcare operations, with strong leadership and people-management skills. This role aims to enhance patient experience and improve operational efficiency across hospitals.

Qualifications

• Minimum of 15–20 years of experience in healthcare and hospital operations management.
• At least 7 years in a senior leadership role.
• Proven track record in managing large-scale operations.

Responsibilities

• Lead and oversee operations in hospitals to ensure efficient services.
• Collaborate with CEO on strategic initiatives for operational efficiency.
• Assist with regulatory license applications and adherence to standards.
• Develop performance improvement plans and monitor KPIs.
• Enhance patient experience through operational improvements.

Skills

Leadership

Strategic planning

Healthcare operations management

People-management skills

Education

Degree in medical field

Job description

Key Responsibilities

Lead and oversee operations in all hospitals to ensure that clinical and non-clinical services run efficiently and effectively.

Work closely with the CEO and senior leadership to develop and implement strategic initiatives with the objective of improving operational efficiency, patient outcomes and business growth.

To assist the Medical Director with the license application from CKAPs, in all regulatory aspects, ensuring adherence to national and later international healthcare regulations, standards and accreditation requirements.

Lead the development, implementation and management of the Quality and Performance Management System.

Lead the facility management team.

Develop and implement performance improvement plans, monitor KPIs and ensure each cluster/hospital meets and exceeds its goals.

Collaborate with HR and others to ensure clinical and non-clinical staffing levels are appropriate, especially with respect to regulations and applicable laws, and that the teams are trained, motivated and aligned with the organization’s mission and values.

Focus on enhancing patient experience through operational improvements and service excellence.

Requirements

• Preferably a degree in any medical field.
• Minimum of 15–20 years of progressive experience in healthcare and hospital operations management, with at least 7 years in a senior leadership role.
• Proven track record in managing large-scale operations, optimizing processes, and delivering measurable business outcomes.
• Strong leadership, strategic planning, and people‑management skills.