Vice President, Fund Services Ops Collective Investment Services (CIS) Operation

Citibank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global financial institution in Kuala Lumpur is seeking a Vice President for Fund Services Operations. This role involves leading a team to ensure timely processing of securities transactions, managing stakeholder relationships, and driving operational excellence. The ideal candidate has 6-10 years of experience, strong people management skills, and effective communication abilities. This position offers competitive compensation and a supportive work environment.

Benefits

Wellbeing programs

Learning and development resources

Support for work-life balance

Qualifications

• 6‑10 years of relevant experience.
• People management experience.
• Demonstrates clear and concise communication skills.

Responsibilities

• Manage CIS operations and ensure timely processing of transactions.
• Serve as primary contact for stakeholders and manage client queries.
• Identify opportunities for process optimization and automation.

Skills

People management

Written and verbal communication

Education

Bachelor's Degree

Master's degree preferred

Job description

At Citi, we connect millions of people across hundreds of cities and countries every day, leveraging a global network to provide a broad range of financial services and products to clients ranging from consumers to institutions.

We’re looking for a high-caliber professional to join our team as Vice President, Fund Services Ops Collective Investment Services (CIS) Operations Senior Manager (Internal Job Title: Securities & Derivatives Sr Manager - C13), based in Kuala Lumpur, Malaysia.

In this role, you’ll manage a team or department that processes orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective is to ensure seamless delivery of securities and derivatives transactions.

Responsibilities

1. Operational Oversight

• Lead day-to-day CIS operations, ensuring accurate and timely processing of fund subscriptions, redemptions, switches, and transfers.
• Ensure compliance with internal policies and external regulatory requirements across all processes.

2. Client & Stakeholder Management

• Serve as a primary point of contact for internal and external stakeholders, including fund managers, distributors, auditors, and regulators.
• Drive high standards of client servicing, handling escalations and ensuring timely resolution of client queries and incidents.
• Collaborate with cross-functional teams (Legal, Compliance, Risk, Product, etc.) to support new fund launches, migrations, and operational changes.

3. Risk & Control

• Embed a strong risk and control culture across the team, proactively identifying and mitigating operational risks.
• Lead root cause analysis and ensure proper corrective/preventive actions are implemented following incidents or audit findings.
• Monitor operational KPIs and conduct periodic reviews to ensure adherence to SLA and regulatory expectations.

4. People Leadership

• Manage, coach, and develop a high-performing team of managers and analysts.
• Drive engagement, learning and succession planning initiatives within the CIS function.
• Promote a collaborative and inclusive team culture aligned with firm values.

5. Process Improvement & Transformation

• Identify opportunities for process optimization and automation to improve efficiency and scalability.
• Support or lead implementation of digital tools to streamline CIS processing and reporting.
• Represent the team in change forums, contributing to system enhancement discussions and operating model redesign.

6. Regulatory & Product Knowledge

• Stay updated on regulatory developments affecting CIS structures (e.g., UCITS, AIFs, local jurisdictional rules).
• Ensure the team is equipped with updated knowledge and procedures to meet evolving regulatory requirements.
• Partner with product or legal teams to operationalize changes required by new fund structures or regulatory guidelines.

Qualifications

• 6‑10 years of relevant experience.
• People management experience.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor’s Degree or university degree, or equivalent experience.
• Master’s degree preferred.

We offer comprehensive wellbeing programs, learning and development resources, and a range of initiatives to support a healthy work‑life balance.

Take the next step in your career, apply for this role at Citi today.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

For a disabled applicant who needs a reasonable accommodation, please contact us for assistance.