Valet & Laundry Concierge - Luxury Hotel

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel group in Malaysia is seeking a Valet Coordinator to assist with daily laundry operations in the Housekeeping Department. The ideal candidate will have at least 1 year of experience in a hotel laundry department and possess strong customer service and computer skills. Proficiency in both English and Chinese is required. Join a team that values passion and offers competitive benefits, structured learning, and personal growth opportunities. Only successful candidates will be contacted.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• At least 1 year of relevant experience in the Laundry Department in Hotels.
• Good knowledge of clothing labels and laundry procedures.
• Good computer and customer service skills.
• Good command of spoken and written English and Chinese.

Responsibilities

• Handle incoming guest calls regarding laundry inquiries and service requests.
• Collect and inspect guest laundry items, reporting any damage upon collection.
• Record laundry orders and item quantities accurately in the system.
• Sort laundry items by material and colour for proper processing.
• Perform any other duties as assigned by Management.

Skills

Customer service skills

Computer skills

Knowledge of laundry procedures

Good command of English

Good command of Chinese

Job description

A luxury hotel group in Malaysia is seeking a Valet Coordinator to assist with daily laundry operations in the Housekeeping Department. The ideal candidate will have at least 1 year of experience in a hotel laundry department and possess strong customer service and computer skills. Proficiency in both English and Chinese is required. Join a team that values passion and offers competitive benefits, structured learning, and personal growth opportunities. Only successful candidates will be contacted.