User Feedback Position

We17 Sdn Bhd; Sentral; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks a User Experience Specialist to enhance product usability by understanding user feedback. The role involves reading feedback, identifying issues, and communicating with users for effective solutions. Ideal candidates should possess strong communication and problem-solving skills, be fluent in English and Chinese, and have empathy for user concerns. The position offers various benefits and flexible working hours.

Benefits

Comprehensive medical, dental, and vision coverage

Paid time off

Flexible working hours

Professional development opportunities

Performance bonuses

Employee recognition programs

Qualifications

• Familiar with functions of main phone modules like Network and Wi-Fi.
• Mobile phone testing experience is preferred.
• Good communication and problem-solving abilities are essential.
• Sensitivity to user-reported issues is crucial.
• Fluency in English required; knowledge of Russian, Spanish, or Indonesian advantageous.
• Fluency in Chinese to communicate with domestic team.

Responsibilities

• Read user feedback via Feedback app inbuilt in phone.
• Find issues from user feedback.
• Investigate issues by communicating with users.
• Highlight critical issues ASAP.
• Manage user groups.

Skills

Communication skills

Problem-solving skills

Teamwork skills

Sensitivity to user feedback

Empathy for users

Fluent in English

Chinese proficiency

Job description

This job is all about understanding what users think about our product! You’ll read their feedback, dig deep into any issues, and chat with users to get to the bottom of things. You might like this job because you help improve user experiences!

• Read user feedback which sent via Feedback app inbuilt in phone.
• Find issues from user feedback.
• Investigate issues by communication with users.
• Highlight critical issues asap.
• Manage user groups.

Job Requirements

• Familiar with the functions of the main modules of the phone, such as Network, Wi-Fi, Bluetooth, NFC, mobile phone testing experience is preferred.
• Good at communication, good at thinking about problems, good teamwork skills.
• Have a certain cognition and understanding of the problems reported by users, and have a certain sensitivity to the problems.
• Have empathy, empathize with users' feedback, and are willing to serve users.
• Fluent in English reading and writing, able to communicate effectively with foreign users. English level 4 or above is preferred, knowledge of Russian, Spanish, Indonesian is preferred.
• Fluent in listening, speaking, reading and writing Chinese, able to communicate effectively with Xiaomi domestic employees.

Company Benefits

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Flexible Working Hours

Allows employees to adjust their work schedules to better balance personal and professional responsibilities.

Professional Development Opportunities

Access to training programs and workshops to enhance skills and advance careers.

Performance Bonuses

Additional compensation based on individual and company performance to reward hard work and dedication.

Employee Recognition Programs

Initiatives to acknowledge and celebrate employee achievements and contributions.

We17 Pte Ltd is a comprehensive IT service and industry solution provider based in Singapore, offering services such as mobile device communications function testing, mobile application R&D, and customized mobile application development.