[Urgent Intake] Customer Service Executive - Airline Industry (English Speaker)

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is urgently seeking a Customer Service Executive specializing in the airline industry. This role requires handling customer calls, providing exceptional service, and establishing strong relationships. Candidates must have at least SPM, strong English skills, and a customer-oriented attitude. Comprehensive training, competitive incentives, and health coverage are among the benefits offered. Fresh graduates are encouraged to apply.

Benefits

Comprehensive training program with salary

Competitive KPI-based incentives

Exclusive corporate discounts

Generous annual leave

Health and life insurance coverage

Dental and optical claims

Medical coverage

Qualifications

• Candidate must possess at least SPM and above.
• Strong English skills (written and spoken) are required.
• Adaptable to changing priorities with empathy and sincerity.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide professional service delivering exceptional customer experience.
• Establish strong customer relations with internal and external customers.
• Complete data input with speed and accuracy.

Skills

Strong English language skills (Written and spoken)

Customer-oriented attitude

Adaptable to changing priorities

Education

SPM and above

Job description

[Urgent Intake] Customer Service Executive - Airline Industry (English Speaker)

Handle inbound and outbound calls from customers via various channels.

Provide professional and knowledgeable service while delivering an exceptional customer experience

Establish strong customer relations with internal and external customers

Complete data input with a high level of speed and accuracy

Ensure department and individual goals are consistently met

Other duties assigned by company leadership

Job requirements:

Candidate must possess at least an SPM and above.

Strong English language skills (Written and spoken)

Have a customer-oriented attitude

Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity

Able to work 24 hour rotational shift and on weekends.

Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage

Fresh Graduates are welcome!

Salary & Benefits:

Comprehensive training program (with salary) for new hires

Competitive KPI-based incentives

Exclusive corporate discounts and deals

Generous annual leave entitlement

EPF and SOCSO contributions

Health and life insurance coverage

Dental and optical claims

Medical coverage

Convenient access to LRT/KTM Subang Jaya via an integrated link bridge

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