URGENT HIRING - CUSTOMER SUCCESS EXECUTIVE

Akribis Manufacturing; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading manufacturing firm in Malaysia is urgently hiring a Customer Success Executive. This role focuses on managing the complete customer order cycle, including processing purchase orders, coordinating with suppliers, and maintaining strong client relationships. Candidates should have 2–5 years of experience in order management within industrial sectors and must be proficient in ERP systems like Microsoft Dynamics BC, SAP, or Oracle. This position also requires strong problem-solving and communication skills, offering perks like maternity leave and opportunities for promotion.

Benefits

Free parking

Maternity leave

Opportunities for promotion

Parental leave

Qualifications

• 2–5 years of experience in order management and procurement, preferably in the semiconductor or industrial sectors.
• Proficient in ERP systems for purchase order and invoice processing.
• Strong understanding of Incoterms and export control regulations.

Responsibilities

• Review and process customer purchase orders, ensuring accuracy.
• Generate and issue purchase orders to suppliers.
• Monitor and track order status from confirmation through delivery.

Skills

Order management

Procurement

Communication

Problem-solving

Attention to detail

Excel (pivot tables, VLOOKUP)

Education

Bachelor's degree

Tools

Microsoft Dynamics BC

SAP

Oracle

Job description

URGENT HIRING - CUSTOMER SUCCESS EXECUTIVE

Customer Success Executive (CSE) plays a key role in managing the end-to-end customer order cycle within the indoor sales function. This includes processing customer purchase orders (POs), coordinating with suppliers for timely procurement, and overseeing accurate and prompt customer billing. The CSE is also responsible for nurturing strong client relationships to ensure smooth operations, prevent delays, and proactively address any potential disputes.

Key Responsibilities

Review and process customer purchase orders (POs), ensuring accuracy in pricing, terms, and delivery schedules.

Generate and issue POs to suppliers in accordance with internal guidelines.

Monitor and track order status from confirmation through delivery, resolving discrepancies as needed.

Communicate with suppliers to verify lead times, stock availability, and shipment tracking details.

Coordinate with internal logistics teams to ensure on-time delivery and proper documentation.

3. Customer Communication & Issue Resolution

Act as the primary point of contact for order and billing-related inquiries.

Provide proactive updates to customers regarding order delays, backorders, and compliance changes (e.g., export controls).

Escalate technical or quality concerns to appropriate Field Service or technical support teams.

4. Documentation & Compliance

Maintain up-to-date and accurate records within ERP (e.g., Microsoft Dynamics BC, SAP, Oracle) and CRM systems.

Ensure all export-controlled transactions comply with relevant regulations, such as EAR and ITAR, for international shipments.

Required Skills & Qualifications

Hard Skills
✔ 2–5 years of experience in order management and procurement, preferably within the semiconductor or industrial sectors.
✔ Proficient in ERP systems such as Microsoft Dynamics BC, SAP, or Oracle for purchase order and invoice processing.
✔ Strong understanding of Incoterms, export control regulations (e.g., EAR, ITAR), and end-to-end logistics workflows.
✔ Advanced Excel skills, including pivot tables and VLOOKUPs, for accurate order tracking and reporting.

Soft Skills
✔ Exceptional attention to detail with a strong focus on accuracy—especially in processing POs and invoices.
✔ Strong problem-solving abilities to quickly and effectively resolve order, billing, and delivery issues.
✔ Excellent communication skills, with the ability to convey delays or concerns diplomatically to high-value clients.

Free parking

Maternity leave

Opportunities for promotion

Parental leave

Ability to commute/relocate:

Seri Kembangan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor's (Preferred)

Experience:

Order management & procurement: 2 years (Preferred)

ERP systems: 2 years (Preferred)

incoterms, export controls & logistics workflow: 2 years (Preferred)