Unit Head - Sales Service (Taman Maluri)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A prominent consumer financing company in Kuala Lumpur is seeking a Branch Manager to oversee daily operations and ensure performance targets are met. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in financial services. Key responsibilities include managing branch performance, coaching staff, and improving service quality. Strong leadership and communication skills are essential. A dynamic work environment awaits you as the company continues to grow.

Qualifications

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in relevant fields.
• At least 5 years of experience in the related field is required.
• Proven track record of developing and coaching high performance sales and service teams.

Responsibilities

• Ensure smooth running of the branch's daily operations.
• Manage overall branch performance including sales and service levels.
• Implement policies to improve service quality.
• Counsel, coach, and motivate branch staff.

Skills

Independence

Teamwork

Sales management

Communication skills

Coaching abilities

Education

Bachelor's Degree in Finance/Accountancy/Banking

Job description

Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

Location:

AEON Credit Taman Maluri

Job Responsibilities:

• To ensure smooth running of the branch day to day operation in meeting branch's and company's goal
• To manage overall branch performance ranging from sales, counter service level and cross sell volume
• Good understanding of branch standard operation procedures and manage and branch operation in compliance with it
• To strategize, implement and carry out action plans to fulfill company sales budget and other related operation key result area (KRA)
• To ensure branch budgets are achieve and to be profit oriented
• Establish and implement policies and procedures that will improve service quality
• To mange, counsel, coach and motivate branch staffs
• Conduct weekly and monthly meeting between representative department in Branch and overall staff

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Banking/Financial Services or equivalent.
• Capable of working independently and in a team, flexibility to work in fast paced, lean environment
• Effective in managing multiple issues simultaneously, able adapt quickly to new situations.
• Proven track record of developing and coaching high performance sales and service terms
• Excellent communication and presentation skills

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.