Travel & Tours Operations Lead

ZA NUSANTARA TRAVEL & TOURS; Kuantan; On-site; MYR 36,000 - 50,000; Full time

Job summary

A travel and tours company based in Kuantan, Malaysia is seeking an Operations Officer to manage daily operations for transportation services. The successful candidate will coordinate schedules, oversee fleet readiness, and ensure compliance with service standards. Ideal applicants will hold a Bachelor's degree and have 2–3 years of experience in transport operations. Strong problem-solving, communication, and organizational skills are required to provide exceptional guest experiences.

Qualifications

• 2–3 years’ experience in transport operations, travel & tours, logistics, or hospitality.
• Experience managing drivers or fleet coordination is an advantage.
• Proficient in route planning and navigation apps.

Responsibilities

• Coordinate daily vehicle schedules and driver assignments.
• Ensure compliance with service standards and safety guidelines.
• Manage booking systems, trip documents, and operational records.

Skills

Organizational skills

Problem-solving skills

Communication skills

Customer service abilities

Multitasking abilities

Education

Bachelor’s degree in Tourism, Hospitality, Business Administration, Logistics, or Transportation Management

Tools

MS Office

Booking systems

Operational tracking tools

Job description

A travel and tours company based in Kuantan, Malaysia is seeking an Operations Officer to manage daily operations for transportation services. The successful candidate will coordinate schedules, oversee fleet readiness, and ensure compliance with service standards. Ideal applicants will hold a Bachelor's degree and have 2–3 years of experience in transport operations. Strong problem-solving, communication, and organizational skills are required to provide exceptional guest experiences.