[Travel Industry] Korean Speaker Customer Service - January Intake

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a Korean Speaker for their Customer Service team. This role involves communicating with customers for a world-famous airline/travel agency, addressing complaints, and handling reservations. Applicants should possess TOPIK Level 5 or above or have graduated from a Korean university. Benefits include health insurance, medical allowance, and support for expatriates. Fresh graduates are welcomed to apply, making this a great entry point into the travel industry.

Benefits

Health and life insurance (upon confirmation after probation)

Medical & Dental Allowance

One way flight ticket & 2 weeks accommodation for Expatriate

Working Permit will be provided for Expatriate

Qualifications

• Non-native speakers must have TOPIK Level 5 or above.
• Fresh graduates are welcomed to apply.
• Able to work in Malaysia.

Responsibilities

• Serve customers for a world-famous airlines/travel agency.
• Acknowledge and resolve customer complaints.
• Modify, change, and/or cancel existing reservations.

Skills

Korean language proficiency (TOPIK Level 5 or above)

Good English communication

Education

Graduated from a Korean university or majored in Korean language

Job description

[Travel Industry] Korean Speaker Customer Service - January Intake

You will be serving a world famous airlines/travel agency.

Communicating with customers through various channels and acknowledging and resolving customer complaints.

Modify, change and/or cancel existing reservation.

Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Ensure customer satisfaction and provide professional customer support.

Qualifications

• Non-native speakers must possess TOPIK Level 5 or above, or have graduated from a Korean university or majored in Korean language.
• Good English communication will be advantage for this position.
• Able to work in Malaysia.
• Fresh graduates are welcomed to apply.

Working hours

Rotational Work Shift (9 Hours Per Day)

Benefits

• Health and life insurance (upon confirmation after probation)
• Medical & Dental Allowance
• One way flight ticket & 2 weeks accommodation for Expatriate
• Working Permit will be provided for Expatriate

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