Travel Industry - Customer Service Executive - Korean Speaker

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider seeks a Customer Support Agent to assist a world-famous airline. This role involves resolving customer complaints, managing reservations, and providing professional support. Candidates must be proficient in Korean and preferably in English. Fresh graduates are encouraged to apply. The position offers attractive benefits, including KPI incentives and health insurance, and requires the ability to relocate to Malaysia. The work schedule is rotational with five working days per week.

Benefits

Attractive KPI incentives

Transportation Allowance

Company Corporate Discount

EPF, SOCSO, EIS

Health and life insurance

Medical & Dental Allowance

One way flight ticket & 2 weeks accommodation for foreign candidates

Working Permit for foreign candidates

Qualifications

• Korean native speaker preferred; non-native speakers must have TOPIK Level 5 or above.
• Able to communicate in English.
• Fresh graduates are welcome to apply.

Responsibilities

• Communicating with customers through various channels and resolving complaints.
• Modifying, changing, and/or canceling existing reservations.
• Liaising between customer and airlines/hotel for special requests.

Skills

Proficient in Korean language

Good English communication

Education

Graduated from a Korean university or majored in Korean language

Job description

Job Description

You will be serving a world famous airlines/travel agency.

• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Modify, change and/or cancel existing reservation.
• Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Prioritizing Korean Native
• Proficient in Korean language

• Non-native speakers must possess TOPIK Level 5 or above, or
• Have graduated from a Korean university or majored in Korean language

• Good English communication will be advantage for this position.
• Able to relocate to Malaysia
• Fresh graduates are welcomed to apply.

Working days: 5 days per week (including weekends & public holiday)

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefits

• Attractive KPI incentives
• Transportation Allowance
• Company Corporate Discount
• EPF, SOCSO, EIS
• Health and life insurance (upon confirmation after probation)
• Medical & Dental Allowance
• One way flight ticket & 2 weeks accommodation for foreign candidates
• Working Permit will be provided for foreign candidates

직무 설명

세계적으로 유명한 항공사 및 여행사를 대상으로 고객 지원 업무를 담당하게 됩니다.

• 다양한 채널을 통해 고객과 소통하며, 고객 문의 사항을 접수하고 해결
• 예약 변경, 수정 및 취소 처리
• 고객과 항공사/호텔 간의 중간 역할을 수행하여 요청 사항 조율 및 해결
• 긍정적이고 공감하는 태도로 전문적인 고객 응대 제공
• 고객 만족도를 유지하며 수준 높은 고객 서비스 제공

자격 요건

• 한국어 원어민 또는 이에 준하는 수준의 한국어 구사 가능자
  • 비원어민의 경우 TOPIK 5급 이상 보유자 또는
  • 한국 대학 졸업자 / 한국어 전공자
• 영어 커뮤니케이션 가능자 우대
• 말레이시아 근무 가능자
• 신입 지원 가능
• 교대 근무 가능자 (주 5일 근무 / 주 2일 휴무, 식사 및 휴식 시간 포함 1일 9시간 근무)

복지 및 혜택

• 매력적인 KPI 인센티브
• 야간교통비 지원 (야간 근무 시)
  
• 자사 제휴 할인 혜택
• EPF, SOCSO, EIS 제공
• 건강 보험 제공 (수습 기간 종료 후 적용)
• 치과 및 안과 진료비 별도 지원
• 편도 항공권 및 2주 임시 숙소 제공
• 취업 비자 (Work Permit) 제공