Travel Customer Service Consultant

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Kuala Lumpur is seeking a Sales Consultant Specialist to join their team. This full-time role involves providing excellent customer service, managing reservations, and engaging with clients effectively. The ideal candidate has at least one year of experience in customer service and is fluent in both English and Mandarin, including traditional Mandarin typing skills. This position requires flexibility in working hours and a commitment to delivering exceptional service.

Qualifications

• At least 1 year of customer service experience.
• Fluency in English speaking (C1) and Mandarin speaking.
• Equipped with traditional Mandarin typing skills.

Responsibilities

• Sell and confirm Cruise reservations.
• Engage with guests addressing their needs.
• Assist guests with reservations and account management.
• Develop relationships with guests and team members.

Skills

Customer service experience

Fluency in English

Fluency in Mandarin

Traditional Mandarin typing

Job description

Join the Customer Service team at TDCX Malaysia as a Sales Consultant Specialist. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service, answering inquiries and resolving issues in a professional and efficient manner.

Job Descriptions

• Sell and confirm Cruise reservations by providing comprehensive information
• Engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
• Assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions whenchallenges arise.
• Meet required departmental metric expectations as well as maintaining efficiency goals
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including working additional hours, weekendsandholidays

Hiring Requirements

• Preferably at least > 1 year of customer service experiences
• Fluency in English speaking (C1) & Mandarin Speaking to effectively communicate with Mandarin-speaking clients.
• Equipped with traditional mandarin typing skillset.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.