Trainer (Mandarin) - Procurement

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A recruitment agency in Malaysia is hiring for a role focused on delivering training sessions in procurement processes and claims handling. The position requires fluency in Mandarin and English, a Bachelor’s degree, and experience in training facilitation within a BPO context. The role includes developing training materials and monitoring effectiveness. Attractive benefits are provided, including training and medical leave.

Benefits

Training Provided

Allowance Provided

Medical and Hospitalization leave

EPF & SOCSO

Annual Leave

Qualifications

• Proven experience in procurement operations and claims process projects.
• Experience handling training in a BPO environment preferred.
• Strong knowledge of claims process/project management.

Responsibilities

• Deliver training sessions on procurement processes and claims handling.
• Develop and maintain training materials and SOPs.
• Monitor training effectiveness through assessments and feedback.

Skills

Fluency in Mandarin

Fluency in English

Training facilitation

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Business, Supply Chain, or related field

Job description

Job Responsibility

• Deliver training sessions (in Mandarin and English) on procurement processes, claims handling, and related systems.
• Develop, update, and maintain training materials, SOPs, and e-learning content.
• Act as a subject matter expert (SME) for procurement and claims-related projects.
• Partner with cross-functional stakeholders to identify training needs and create tailored solutions.
• Monitor training effectiveness through assessments, feedback, and performance results.
• Support the rollout and adoption of new procurement systems, tools, and policies.
• Provide ongoing coaching, knowledge-sharing, and process guidance to team members.

Job Requirements

• Bachelor’s degree in Business, Supply Chain, Procurement, or related field.
• Fluency in Mandarin and English (both written and spoken) is required.
• Proven experience handling training in BPO highly preferred.
• Proven experience in procurement operations, training facilitation, and claims process projects.
• Strong knowledge of claims process/project management.
• Strong analytical skills, problem-solving ability, and stakeholder management experience.
• Willing to work 24/7 shift.

Job Benefits

• Training Provided
• Allowance Provided
• Medical and Hospitalization leave
• EPF & SOCSO
• Annual Leave