Tour Support Representative

Bali Euphoria Tour & Travel Sdn. Bhd; Kulim; On-site; MYR 20,000 - 100,000; Full time

Job summary

A travel service company in Kulim is seeking a Sales Consultant to manage incoming calls and WhatsApp queries, achieving sales targets by converting inquiries into bookings. The ideal candidate is fluent in English and Tamil, possesses relevant education and sales experience, and has strong communication skills. This role offers competitive starting salary, annual bonuses, and various benefits including medical coverage, company trips, and more. Must be able to travel to Bali once a year.

Benefits

Starting salary RM2,250 onwards

Annual Bonus (Based on performance)

Phone allowances

EPF, SOSCO, EiS

Annual leave

Medical and Hospitalization leave

Free parking

Outpatient medical coverage

Company uniform provided

Employee price for travel packages

Laptop will be provided if necessary

Qualifications

• 1-3 years of sales experience, preferably in tourism industry.
• Proficiency in additional languages is an advantage.
• Strong communication and interpersonal skills are required.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Manage incoming calls and WhatsApp queries on our Business WhatsApp.
• Achieve sales targets and convert calls into bookings.
• Take ownership of complaints and provide solutions.
• Build rapport and manage communication between team and clients.
• Draft tour itineraries and provide quotes.
• Supervise all aspects of travel programmes.
• Participate in market research and analyze competitors.

Skills

Fluent in English and Tamil

Good communication skills

Negotiation skills

Customer service awareness

Education

University diploma/degree in marketing, tourism management or related majors

At least Secondary/SPM/'O' Level Diploma

Job description

Manage incoming calls and WhatsApp queries on our Business WhatsApp.

Achieve sales targets and maximize sales by converting calls and queries into bookings.

Assist superiors with report preparation as and when required.

Ensure the customer database is updated by the team on a timely basis.

Take ownership of complaints and provide appropriate solutions.

Build rapport and manage communication between team with clients.

Draft tour itineraries according to clients’ preferences and provide quotes from our dedicated travel system.

Supervise and co‑ordinate all kinds of travel programmes of the travel agency to ensure smooth itinerary, transportation, accommodation and other aspects.

Participate in market research and analyse competitors and market trends.

Ensure the team has made all reservations and are confirmed before the client’s arrival.

Check clients' itineraries and engage with them during their trip.

Participate in all fieldwork, including, but not limited to, travel fairs.

Duties & Responsibilities

• Manage incoming calls and WhatsApp queries on our Business WhatsApp.
• Achieve sales targets and maximize sales by converting calls and queries into bookings.
• Assist superiors with report preparation as and when required.
• Ensure the customer database is updated by the team on a timely basis.
• Take ownership of complaints and provide appropriate solutions.
• Build rapport and manage communication between team with clients.
• Draft tour itineraries according to clients’ preferences and provide quotes from our dedicated travel system.
• Supervise and co‑ordinate all kinds of travel programmes of the travel agency to ensure smooth itinerary, transportation, accommodation and other aspects.
• Participate in market research and analyse competitors and market trends.
• Ensure the team has made all reservations and are confirmed before the client’s arrival.
• Check clients' itineraries and engage with them during their trip.
• Participate in all fieldwork, including, but not limited to, travel fairs.

Job Requirements

• We are looking for someone who is fluent in both English and Tamil, as the role requires interacting with Tamil-speaking clients.
• Proficiency in other languages is an added advantage.
• University diploma/degree, preferably in marketing, tourism management or related majors.
• 1-3 years of sales experience, preferably in tourism industry.
• Good communication skills, negotiation skills and customer service awareness.
• Able to achieve sales target independently with strong self‑driven and teamwork spirit.
• Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
• Must be able to travel to Bali a minimum of once a year for a period of 3 weeks.
• Strong communication and interpersonal skills are required.
• Ability to handle multiple tasks and work effectively in a fast‑paced environment.
• Education: Candidates must possess at least a Secondary/SPM/'O' Level Diploma.

Working Hours

• Monday – Friday: 10:00 a.m. – 7:00 p.m.
• Saturday or Sunday: Hybrid working schedules
• Location: Kulim Town

BENEFITS

• Starting salary with allowances of RM2,250 onwards
• Annual Bonus (Based on performance)
• Festive celebration, birthday celebration and birthday token
• Phone allowances
• EPF, SOSCO, EiS
• Annual leave
• Company uniform provided
• Medical and Hospitalization leave
• Free parking
• Outpatient medical coverage from registered clinic
• Annual Company trip (For Confirmed Employees)
• Employee price for travel packages (For Confirmed Employees)
• Laptop will be provided (if necessary)