Tour Operation Executive

Nuzha Travel & Tours; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel agency in Malaysia is in search of a professional to design and develop domestic and international tour packages. Responsibilities include coordinating logistics, managing bookings, and ensuring cost control for profitable tours. The ideal candidate will have skills in negotiation, logistics, and financial tracking to ensure smooth operations and competitive packages for clients.

Qualifications

• Experience in designing and developing tour packages.
• Proven ability to coordinate logistics and manage operations.
• Strong negotiation skills with service providers.

Responsibilities

• Design and develop competitive tour packages.
• Coordinate logistics and ensure smooth tour execution.
• Oversee all bookings, confirmations, and payment processing.

Skills

Cost analysis

Negotiation skills

Logistics coordination

Relationship management

Financial tracking

Job description

Design and develop domestic and international tour packages.

Conduct cost analysis and negotiate rates with hotels, transport providers, and local suppliers.

Ensure packages are competitive, profitable, and meet market demand.

2. Operational Coordination

Coordinate all logistics related to the tour—transportation, accommodation, meals, sightseeing, and guide services.

Ensure smooth operation of tours by preparing detailed tour schedules and managing day-to-day tour execution.

Monitor the tour’s progress and troubleshoot issues on the ground if necessary.

Build and maintain strong relationships with service providers (e.g., hotels, transport companies, local guides).

Ensure quality and timely delivery of services.

Handle contracting and renewal of supplier agreements.

4. Booking & Documentation

Oversee all bookings, confirmations, and payments related to tour components.

Prepare and issue travel documents including vouchers, itineraries, and travel instructions.

Ensure visa, insurance, and travel requirements are communicated to clients or handled accordingly.

5. Cost Control & Budgeting

Track expenses and ensure tours are run within the allocated budget.

Review supplier invoices and process payments.

Prepare financial reports related to tours.

Assign and brief tour guides, and local representatives.

Provide them with the necessary information and materials for the tour.

Evaluate their performance post-tour.

7. Location

Able to relocate or commute to Seri Kembangan/Kuantan/Pasir Gudang

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