TOUR DESK SUPERVISOR

VS ADVENTURE TRAVEL SDN. BHD.; Kuah; On-site; MYR 40,000 - 55,000; Full time

Job summary

A prominent travel agency in Langkawi, Kedah is looking for an experienced Tour Desk Supervisor to lead its team. The position requires overseeing day-to-day operations, enhancing customer service, and coordinating the tour desk activities. The ideal candidate will have at least 2 years in a supervisory role within the travel industry, strong problem-solving skills, and a passion for travel. The company offers generous leave entitlements and opportunities for professional development in a dynamic work culture.

Benefits

Generous annual leave

Opportunities for ongoing training

Supportive work culture

Qualifications

• Minimum 2 years of experience in a supervisory role within the travel or tourism industry.
• Strong organisational and time-management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervising and coordinating the work of the tour desk team.
• Handling complex customer inquiries and bookings.
• Monitoring tour availability and pricing.

Skills

Customer service skills

Problem-solving skills

Organisational abilities

Communication skills

Knowledge of travel destinations

Tools

Travel booking systems

Job description

We are seeking an experienced Tour Desk Supervisor to join our passionate team at VS ADVENTURE TRAVEL SDN. BHD. in Langkawi, Kedah. In this full‑time position, you will be responsible for overseeing the day‑to‑day operations of our tour desk, ensuring exceptional customer service and the smooth running of our travel agency.

What you'll be doing

• Supervising and coordinating the work of the tour desk team to deliver high‑quality customer service
• Handling complex customer inquiries, bookings, and complaints with professionalism and empathy
• Monitoring tour availability, pricing, and inventory to maximise sales opportunities
• Liaising with local tourism providers to negotiate rates, secure bookings, and maintain strong partnerships
• Generating detailed reports and analyses to track key performance metrics and identify areas for improvement
• Providing training and mentoring to the tour desk team to develop their skills and knowledge
• Ensuring compliance with all relevant travel industry regulations and standards

What we're looking for

• Minimum 2 years of experience in a supervisory role within the travel or tourism industry
• Excellent customer service and problem‑solving skills, with the ability to think quickly and make informed decisions
• Strong organisational and time‑management abilities, with the capacity to multitask and prioritise effectively
• Proficient in using travel booking systems and technology, with a good understanding of industry trends and best practices
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• A passion for travel and a deep knowledge of local and international travel destinations

What we offer

• Generous annual leave and sick leave entitlements
• Opportunities for ongoing training and professional development
• A dynamic and supportive work culture that values teamwork and work‑life balance

If you are excited about the prospect of leading a high‑performing tour desk team and contributing to the growth of our thriving travel business, we encourage you to apply now.