The Club & Guest Relations Supervisor (173509)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 30,000 - 45,000; Full time

Job summary

A luxury hotel group in Ipoh, Malaysia is seeking an experienced The Club & Guest Relations Supervisor. The ideal candidate will have over 3 years of experience in guest relations within world-class service hotels and strong leadership skills. This role includes ensuring guest satisfaction and providing quality service. Fluency in spoken English, Cantonese, and Putonghua is required.

Qualifications

• Minimum 3 years of experience at the Front Office / Guest Relations in world-class service hotels.
• Customer-oriented and self-motivated independent individuals.
• Strong leadership and communication skills.

Responsibilities

• Understand guest preferences and provide quality service.
• Greet VIP/Club guests and bid farewell.
• Provide a smooth check-in and check-out experience, as well as F&B services to guests.
• Handle inquiries and collect feedback from guests.
• Ensure all interactions with guests are handled professionally and with care.
• Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction.

Skills

Customer-oriented

Leadership

Communication

Bilingual in English, Cantonese and Putonghua

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Responsibilities

We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!

• Understand guest preferences and provide quality service
• Greet VIP/Club guests and bid farewell
• Provide a smooth check-in and check-out experience, as well as F&B services to guests
• Handle inquiries and collect feedback from guests
• Ensure all interactions with guests are handled professionally and with care, adhering to hotel policies and procedures
• Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction

Qualifications

• Minimum 3 years of experience at the Front Office / Guest Relations in world-class service hotels
• Customer-oriented and self-motivated independent individuals
• Strong leadership and communication skills
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.