Thai-Speaking Delivery Assurance Analyst - Fresh Grad

Ideal Reliance; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global Oil & Gas client is seeking a Delivery Assurance Analyst fluent in Thai to enhance customer experience in Cyberjaya, Malaysia. The role involves handling customer inquiries, resolving complaints, and liaising with haulers and scheduling teams. Fresh graduates are encouraged to apply as training will be provided. Ideal candidates possess good prioritization and problem-solving skills and a willingness to contribute to team goals.

Qualifications

• Identifies opportunities to improve the customer experience for key customers.
• Acts to resolve customer enquiries during the first contact with the customer.
• Investigate and resolve customer complaints.

Responsibilities

• Handle a range of first line customer enquiries within the agreed processes.
• Primary contact point for the haulers to advise truck drivers of necessary amendments.
• Liaise with scheduling team where appropriate for order changes.

Skills

Fluent written and spoken Thai language skills

Good prioritization skills

Good problem-solving ability

Willingness to learn and contribute towards team goals

Job description

A global Oil & Gas client is seeking a Delivery Assurance Analyst fluent in Thai to enhance customer experience in Cyberjaya, Malaysia. The role involves handling customer inquiries, resolving complaints, and liaising with haulers and scheduling teams. Fresh graduates are encouraged to apply as training will be provided. Ideal candidates possess good prioritization and problem-solving skills and a willingness to contribute to team goals.