Thai-English Chat & Email Customer Care Specialist

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative for Thai Chat support in Kuala Lumpur. The role involves ensuring customer inquiries are effectively managed through various channels and maintaining service level agreements. Candidates must be fluent in Thai and English and demonstrate a strong customer service orientation. Availability should be immediate, with working hours from 8 AM to 9 PM across five working days. Offers a professional environment to enhance customer satisfaction.

Qualifications

• Must be fluent in Thai and English, capable of handling customer inquiries effectively.
• Strong customer service skills with a focus on professionalism.
• Immediate availability required by 28 Feb 2026.

Responsibilities

• Understand and respond to customer inquiries via email, chat, and callbacks.
• Manage customer escalations and ensure all issues are tracked and addressed.
• Follow documented call flows and data entry requirements accurately.

Skills

Fluency in Thai

Fluency in English

Customer Service Orientation

Ability to communicate effectively

Job description

A customer service firm is seeking a Customer Service Representative for Thai Chat support in Kuala Lumpur. The role involves ensuring customer inquiries are effectively managed through various channels and maintaining service level agreements. Candidates must be fluent in Thai and English and demonstrate a strong customer service orientation. Availability should be immediate, with working hours from 8 AM to 9 PM across five working days. Offers a professional environment to enhance customer satisfaction.