Tesla Advisor

Tesla; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading electric vehicle manufacturer is seeking a Tesla Advisor/Sales Advisor in George Town. The role involves engaging customers, providing exceptional service, and maximizing sales by using in-depth product knowledge. Responsibilities include welcoming guests, managing customer profiles, scheduling test drives, and updating the CRM system. Ideal candidates should excel in communication, possess strong customer service skills, and demonstrate enthusiasm for the EV industry. Join us to help shape the future of sustainable energy.

Qualifications

• Customer service experience is required.
• Must be positive and enthusiastic about changes in personal transportation.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Engage walk-in guests promptly and warmly.
• Maximize sales through excellent customer service.
• Implement operational policies to meet customer needs.
• Understand guests' intent and create robust customer profiles.
• Educate guests about Tesla products and services.
• Collect customer contacts for follow-ups and test drives.
• Regularly update the CRM system with accurate sales data.

Skills

Customer service experience

Strong communication skills

Time management skills

Ability to prioritize

Positive attitude

Job description

Overview

At Tesla, our Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers. As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Requirements

• Customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills in Local Language and English
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends
• MUST have and maintain a valid driver’s license and a safe driving record