Temporary Work From Home - Chinese Customer Service Representative (Johor)

TP; Negeri Sembilan; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support provider in Johore is seeking a customer service representative fluent in Chinese. Responsibilities include handling customer inquiries through various channels and providing timely resolutions. Candidates should have excellent communication skills in both Chinese and English, with previous customer service experience preferred. The position offers competitive salary and benefits, along with opportunities for career growth and remote work for the first six months.

Benefits

Competitive base salary with allowances

Opportunity to work from home for the first 6 months

Relocation support to Johor for expats

Professional training and career growth opportunities

Inclusive workplace culture

Qualifications

• Fluent in Chinese for customer inquiries.
• Good English for internal communication and training.
• Previous experience in a call center or customer service is a plus.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information and follow-up on patient cases.
• Ensure timely resolution of queries while maintaining high customer satisfaction.

Skills

Fluent in Chinese

Good English communication skills

Excellent communication and interpersonal skills

Job description

Location: Johore, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: MYR 6000

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer:

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company

**Temporary work from home until March 2026**