Telesales Team Lead & Performance Coach

RHB Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution based in Kuala Lumpur is seeking an experienced Telesales Manager to lead and coach the Telesales team. You will manage daily sales performance, conduct training sessions, and ensure the achievement of sales targets. Ideal candidates will have 2-3 years of telesales or sales management experience, strong leadership skills, and an analytical mindset. This role plays a critical part in driving continuous performance improvement within the team.

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress and share best practices.
• Maintain conversion rates above industry benchmarks.
• Review sales activities to identify coaching needs.
• Ensure timely submission of sales reports.

Skills

Leadership

Communication

Coaching

Analytical thinking

Adaptability

Job description

A leading financial institution based in Kuala Lumpur is seeking an experienced Telesales Manager to lead and coach the Telesales team. You will manage daily sales performance, conduct training sessions, and ensure the achievement of sales targets. Ideal candidates will have 2-3 years of telesales or sales management experience, strong leadership skills, and an analytical mindset. This role plays a critical part in driving continuous performance improvement within the team.