Telesales Team Lead

Cartrack; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading SaaS tech company in Kuala Lumpur is seeking a Telesales Team Lead to oversee a team of telesales agents. The role involves managing performance, developing sales strategies, and providing training to enhance skills. Candidates should have a minimum of 5 years in telesales, with strong leadership and communication skills. This is an exciting opportunity to join a collaborative team culture in a fast‑growing global environment.

Benefits

Collaborative and supportive team culture

Career growth opportunities

Influence processes to improve efficiency

Qualifications

• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
• Strong leadership and team management skills are essential.
• Proficiency in CRM software and Microsoft Office Suite is required.

Responsibilities

• Lead and manage a team of telesales agents to drive performance.
• Develop telesales strategies to increase revenue and customer retention.
• Monitor performance and provide training to enhance skills.

Skills

Leadership skills

Communication skills

Negotiation abilities

Customer engagement techniques

Motivation and goal orientation

Tools

CRM software (Salesforce, HubSpot)

Microsoft Office Suite

Job description

We’re a world leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We’re looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements

• Minimum of 5 years in telesales, with at least 3‑5 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In‑depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal‑oriented, and driven.

Why Join Us

• Be part of a fast‑growing global SaaS tech company
• Collaborative and supportive team culture
• Opportunity to influence processes and improve sales efficiency
• Career growth and leadership exposure in a dynamic environment