Telesales Executive, Maybank Group Customer Care

Maybank; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Shah Alam is seeking motivated individuals to promote and acquire customers for a variety of banking products. Candidates will be responsible for exceeding sales targets through effective upselling and cross-selling while ensuring adherence to all regulations and policies. Successful applicants will have strong relationship-building skills and a solid understanding of financial products. Join a reputable team that champions customer loyalty and integrity in all interactions.

Qualifications

• Degree or Diploma holders from a recognized university, or SPM holders with experience in sales/telesales.
• Result-driven, enthusiastic and self-motivated individuals.
• Good knowledge in financial and banking products.

Responsibilities

• Promote and acquire customers for various types of products within the Maybank Group.
• Achieve and exceed sales performance via upsell and cross-sell.
• Adhere to banking regulations, policies, and procedures at all times.

Skills

Sales skills

Relationship building

Customer service

Interpersonal skills

Education

Degree or Diploma from a recognized university

SPM with sales/telesales experience

Job description

Overview

• Promote and acquire customer for various types of products within the Maybank Group.
• Achieve and exceed sales performance via up sell and cross sell.
• Adhere to banking regulations, policies and procedures at all times.
• Persistently champion the Maybank brand to maximize opportunities and contribute to customer loyalty and retention.
• Continuously uphold integrity in all customer interactions.
• To serve effectively and efficiently in meeting customer requirements.

Requirements

• Degree or Diploma holders from a recognized university, or SPM holders with experience in sales/telesales.
• Result-driven, enthusiastic and self-motivated individuals.
• Good knowledge in financial and banking products.
• Team player with initiatives and assertiveness.
• Strong relationship building, influencing skills and selling skills.
• Ability to work well with others and build rapport in business situations.
• Good customer service skills including researching and resolving customer issues.
• Excellent interpersonal skills.