Telesales Executive

Mercantile Shared Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading shared services company in Malaysia is looking for candidates to support sales teams through outbound calls to potential customers and inbound inquiries from existing clients. Responsibilities include sales order processing, lead generation, and maintaining customer relationships to ensure satisfaction. Ideal candidates will have excellent communication skills and a strong understanding of sales processes.

Qualifications

• Excellent communication skills for outbound and inbound calls.
• Strong understanding of sales processes and customer relationship management.
• Experience with record keeping and database management.

Responsibilities

• Contact potential and existing customers to inform them about products.
• Answer inquiries from prospective customers and handle their questions.
• Generate leads for the sales team and manage the sales pipeline.

Job description

Outbound calls: Contacting potential and existing customers to inform them about products, services, and special offers.

Inbound calls: Answering questions from prospective customers and handling their inquiries.

Sales and order processing: Explaining features, negotiating deals, and processing sales transactions and payments.

Lead generation and management: Generating leads for the sales team and managing the sales pipeline by following up on prospects.

Customer relationship management: Building and maintaining relationships with customers to encourage repeat business and ensure satisfaction.

Record keeping: Maintaining accurate records of all customer interactions, transactions, and sales activities in a database.