Telemarketing Executive (Fresh grads welcome!)

Mettler Toledo; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global precision instruments company is looking for a Telemarketing Executive in Malaysia to drive lead generation through effective customer calls. As a key ambassador, you'll manage campaigns and support the sales team. Ideal candidates should possess strong communication skills, a Bachelor's degree in a relevant field, and a customer-centric approach. Fresh graduates are encouraged to apply. Benefits include a fixed bonus, medical care, and a friendly working culture.

Benefits

1.5 months fixed bonus

Medical care with dental entitlements

Life insurance coverage

Diversity and flexible working culture

Qualifications

• Good telephone and communication skills – professional and confident over the phone.
• Enjoy speaking to people from all walks of life.
• Possesses positive attitude and is a team player.
• Prior telemarketing skills is preferred.

Responsibilities

• Execute campaigns to generate leads through effective customer calls.
• Manage campaign rotations and liaise with stakeholders.
• Qualify and nurture e-enquiries and assign leads to correct contacts.
• Campaign results reporting.

Skills

Interpersonal skills

Communication skills

Time management

Customer-centric focus

Education

Bachelor's degree in business, marketing, mass communications or equivalent

Tools

MS Office applications

Job description

Telemarketing Executive (Fresh grads welcome!)

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Execute campaigns via effective customer calls to generate leads by bringing the benefit of the solution to customer. Qualification of account and contacts then update CRM and support on compile reports for campaign, qualification status and customer remarks. Attends to incoming e-enquiries and assigns lead to sales reps accordingly.

Strategic Outcome:

Growth pillar for organization by driving leads growth

Enrich, expand and update accounts and contact database

Ambassador to Mettler Toledo with good telephony skills

Understanding of customer workplace and MT solutions

Key Responsibilities:

Leads generation and nurturing via campaign execution

Manage campaign rotations and liaise with stakeholders of campaign

Qualifying, updating and expansion of CRM Database

Qualify and nurture e-Enquiries and marketing inbox then assigning leads to correct PICs in timely manner

Campaign results reporting

Job & Role Requirements:

Good interpersonal skill

Good telephone and communication skills – is professional and can speak confidently over the phone

Not afraid to talk to people from all walks of life and must enjoy speaking to people

Customer centric focus

Read and speak English in professional business setting

Possesses positive attitude and is a team player

Results-oriented in completing tasks

Good time management

Prior telemarketing skills is preferred

Has basic computer skills in MS Office applications, especially Excel

Role Qualifications:

Bachelor's degree in business, marketing, mass communications or equivalent

Able to read and communicate in English and Bahasa Malaysia

Good interpersonal and phone skills

Good communication and friendly character

Consistent and disciplined in management of assigned tasks and schedule

Fresh graduates are welcome to apply

Permanent employment basis; conditions are based on the contract of employment

1.5 months fixed bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working culture

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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