Telemarketing & Customer Service Officer

Atop Beauty Clinic; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beauty clinic in Kuala Lumpur is seeking a Telemarketing & Customer Service Officer to manage outbound calls and customer inquiries. The ideal candidate should have experience in telemarketing or customer service and possess strong communication skills. You will work in a supportive team environment, ensuring a positive customer experience and achieving daily call and appointment targets. Competitive salary and benefits including EPF, SOCSO, and structured training are offered.

Benefits

Competitive basic salary

Performance incentives

Staff discounts on facial and beauty treatments

Structured training

Clear career progression

Qualifications

• Experience in telemarketing, call centre, or customer service is preferred.
• Experience in the beauty, facial, aesthetic, or wellness industry is an advantage.
• Mandarin, Bahasa Malaysia, or Cantonese is an advantage.

Responsibilities

• Make outbound calls to existing and potential customers to book facial and beauty treatment appointments.
• Handle inbound calls, WhatsApp messages, and customer enquiries professionally.
• Maintain accurate customer records in CRM or booking systems.

Skills

Strong communication skills

Basic computer skills

Outbound call comfort

Job description

Telemarketing & Customer Service Officer

Experience in telemarketing, call centre, or customer service is preferred

Experience in the beauty, facial, aesthetic, or wellness industry is an advantage

Strong communication skills with clear and professional phone etiquette

Comfortable making outbound calls and handling customer objections

Basic computer skills (WhatsApp, Excel, CRM or booking systems)

Personal Attributes

• Confident, polite, and persuasive without being aggressive
• Target-driven with a positive attitude
• Patient, responsible, and well‑organised
• Able to work in a fast‑paced environment

Language Requirements

• Mandarin, Bahasa Malaysia, or Cantonese is an advantage
• Proficient in English

Working Conditions

• HQ‑based position
• Working hours: 10:30 AM – 7:00 PM
• Weekend or public holiday shifts may apply

Requirements

• Experience in telemarketing, call centre, or customer service is preferred
• Experience in the beauty, facial, aesthetic, or wellness industry is an advantage
• Strong communication skills with clear and professional phone etiquette
• Comfortable making outbound calls and handling customer objections
• Basic computer skills (WhatsApp, Excel, CRM or booking systems)

Responsibilities

Telemarketing & Customer Follow‑Up

• Make outbound calls to existing and potential customers to book facial and beauty treatment appointments
• Follow up on enquiries, leads, and promotional campaigns
• Re‑activate inactive or past customers
• Clearly explain basic treatment packages, promotions, and benefits
• Achieve daily and monthly call, booking, and conversion targets

Customer Service

• Handle inbound calls, WhatsApp messages, and customer enquiries professionally
• Confirm, reschedule, and manage appointment bookings
• Provide accurate information on treatments, pricing, and promotions
• Ensure a positive and consistent customer experience

Sales Support

• Support consultants and sales teams by generating quality appointments
• Encourage trial treatments, packages, and repeat visits
• Collect and record customer feedback and objections for service improvement

Administration & Reporting

• Maintain accurate customer records in CRM or booking systems
• Track call outcomes, appointment conversions, and follow‑up status
• Prepare basic daily or weekly performance reports

Compliance & Teamwork

• Follow company SOPs, call scripts, and customer service standards
• Attend training sessions and team meetings
• Work closely with therapists, consultants, and outlet managers

Benefits

• EPF
• SOCSO
• EIS
• Competitive basic salary with performance incentives
• Staff discounts on facial and beauty treatments
• Structured training and on‑the‑job coaching
• Clear career progression within the beauty industry
• Supportive and friendly team environment
• Stable HQ‑based role