Telemarketer

MYEG; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance service provider in Malaysia is seeking candidates for a customer service role focusing on car and motorcycle insurance. Responsibilities include contacting customers, providing information about services, preparing insurance quotes, and maintaining accurate records. Ideal candidates should possess strong communication, negotiation, and presentation skills, along with basic educational qualifications such as SPM, Diploma, or Degree. This is an excellent opportunity to work within a supportive team catering to customer needs.

Qualifications

• Proficient in using computers for efficient workflow.
• Ability to handle customer complaints effectively.
• Patient and capable of managing customer interactions.

Responsibilities

• Contact customers to explain insurance benefits.
• Provide information about product features and pricing.
• Prepare and send vehicle insurance quotes via email.
• Record customer personal information accurately.
• Manage incoming calls and emails prudently.

Skills

Good communication skills

Negotiation skills

Presentation skills

Customer relationship management

Education

SPM, Diploma and Degree

Job description

Contacting customers and explaining the benefits and advantages of car / motorcycle insurance renewal services within the company

Using scripts to provide information about product features, prices, and presenting its benefits to customers

Convince customers to purchase by explaining how insurance services at the company to meet customer needs

Preparing and sending vehicle insurance quotes to customers via email

Recording customer personal information accurately in the computer system

Answering incoming calls and reading and replying to emails from customers prudently

Keeping call and sales records as well as user information records for future reference

Obtaining information on potential new customers from time to time for the purpose of increasing the achievement of monthly sales targets

Requirements and Skills required

Minimum Qualifications SPM, Diploma and Degree

Proficient in using computers and electronic requirements in work

Good communication and presentation skills

Proficient in negotiating with customers and handling complaints well

Patient and able to handle customers effectively