TeleConnect Officer (with Nursing or Medical Assistant Education Background)

Subang Jaya Medical Centre; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare facility in Subang Jaya is seeking a TeleConnect Officer with a background in Nursing or Medical Assistance. This role requires managing inbound and outbound communications, facilitating new hire training, and handling emergency requests. Successful candidates will have 3-5 years of relevant experience, strong command of English and Bahasa Malaysia, and ideally, some ability to speak Mandarin. Join a supportive team focused on providing quality care and assistance.

Qualifications

• Possess minimum qualification of Nursing/Medical Assistant.
• Possess 3-5 year working experience.
• A good command of English and Bahasa Malaysia is required.

Responsibilities

• Attend to all outbound and inbound calls and messages.
• Facilitate training of new hires.
• Handle emergency requests such as ambulance requests efficiently.
• Provide remote support and advice to customers.
• Monitor customers under Senior Connect as instructed.

Skills

Good command of English

Good command of Bahasa Malaysia

Ability to converse in Mandarin

Familiar with hospital operations

Basic clinical knowledge

Education

Qualification in Nursing or Medical Assistant

Job description

TeleConnect Officer (with Nursing or Medical Assistant Education Background)

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Familiar with the operations of the hospital to correctly answer and/or route calls to appropriate departments/staff.

Familiar with doctors’ specialties, locality, clinic hours, and booking preferences to efficiently make appointments.

Familiar with basic clinical knowledge in line with basic decision making in booking a specialist appointment.

Attend to all outbound and inbound calls, WhatsApp and Live Chats from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance.

Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp or upon relevant request.

Facilitate training of new hires and other assigned officers.

Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally.

Able to research required information using accessible resources.

Maintain attendance, personal appearance, punctuality and adhere to policies mentioned in the Employee Handbook.

Attends all staff meetings / training as and when directed by the department head in effort to pursue personal development of knowledge and skills.

Perform assigned clerical duties when necessary.

Assist superiors as and when needed.

Ensures that all duties are carried out in line with the hospital policy as outlined in the employee handbook.

Performs other duties and tasks as assigned by Senior Manager, Connected Care.

Familiar with Senior Connect packages as well as use of the Remote Patient Monitoring (RPM) devices.

Ensure all customers under Senior Connect are monitored according to the instructions given by the consultants.

Ensure that appropriate measures are taken to elevate vital signs abnormalities to the Superior.

To provide remote support and advice to the customers as and when needed.

To communicate with consultants who have referred the Senior Connect customers as and when necessary.

Able to work shift duty working hours.

Requirements:

For Registered Staff Nurse/Medical Assistant

Possess minimum qualification of Nursing/Medical Assistant.

Possess 3-5 year working experienceor personal-to-holders.

Good command of English and Bahasa Malaysia.

Ability to converse in Mandarin is a welcome advantage.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Medical Assistant?
• What's your expected monthly basic salary?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?