TechOps Engineer - Cloud, Automation & Reliability

Tap Growth ai; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is seeking a highly skilled TechOps Engineer to ensure the smooth operation and performance of services. The role involves monitoring, troubleshooting, and collaborating with cross-functional teams to achieve optimal system efficiency. Candidates should hold a degree in Computer Science and be certified in ITIL. Proficiency in cloud technologies and problem-solving skills are essential. Join a dynamic team that values continuous learning and innovation.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Certified in ITIL v3 or v4 foundation is mandatory.
• Excellent communication skills and ability to articulate technical issues.
• Strong problem-solving and troubleshooting skills are essential.

Responsibilities

• Provide comprehensive support including monitoring, troubleshooting, and resolving issues.
• Perform root cause analysis and implement corrective actions.
• Work with release managers for smooth deployments.
• Monitor service performance metrics and analyze trends.
• Collaborate closely with cross-functional teams for application integration.
• Implement and enhance automation solutions for operational efficiency.

Skills

Excellent communication skills

Problem-solving and troubleshooting

Understanding of ITIL processes

Proficiency in Cloud technologies

Familiarity with DevOps practices

Education

Bachelor's degree in Computer Science, Information Technology, or related field

ITIL v3 or v4 foundation certification

Tools

Dynatrace

Sentry

Grafana

Prometheus

Azure Monitor

Cloud technologies (AWS, Azure, GCP)

Couchbase Database

MongoDB

PostgreSQL

GitHub Actions

HashiCorp Vault

Kubernetes

Job description

A technology solutions company in Kuala Lumpur is seeking a highly skilled TechOps Engineer to ensure the smooth operation and performance of services. The role involves monitoring, troubleshooting, and collaborating with cross-functional teams to achieve optimal system efficiency. Candidates should hold a degree in Computer Science and be certified in ITIL. Proficiency in cloud technologies and problem-solving skills are essential. Join a dynamic team that values continuous learning and innovation.