Technology & Tools Specialist — Hybrid & CX Impact

P2P; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading digital asset company in Kuala Lumpur is seeking a Technology and Tools Specialist to manage and improve customer service technologies. The role involves administration of tools, stakeholder communication, and operational management. Candidates should have 3 to 5 years of relevant experience and a strong understanding of systems like SAP and .NET. This position offers a hybrid work environment, competitive remuneration, and opportunities for growth.

Benefits

Competitive remuneration package

Meal Allowance

Monthly Team Building

Training & Wellness benefits

Yearly Bonus

Hybrid work arrangements

Employee recognition programs

Qualifications

• 3 to 5 years of experience in system administration or business analysis.
• Proficient in customer service technologies including service desk and contact center solutions.
• Strong knowledge of relevant technologies such as SAP and .NET.

Responsibilities

• Administer core customer service tools and technologies.
• Support stakeholders for strategic alignment.
• Manage operational requests and prioritize business needs.

Skills

System administration

Business analysis

Customer service technologies

Project management fundamentals

Detail-oriented

Tools

SAP

.NET

Cloud Tech

Job description

A leading digital asset company in Kuala Lumpur is seeking a Technology and Tools Specialist to manage and improve customer service technologies. The role involves administration of tools, stakeholder communication, and operational management. Candidates should have 3 to 5 years of relevant experience and a strong understanding of systems like SAP and .NET. This position offers a hybrid work environment, competitive remuneration, and opportunities for growth.