Technician

Jump Retail; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A mobile repair service provider in Kuala Lumpur is looking for a Mobile Technician to diagnose and repair mobile devices. The role requires effective communication with customers in multiple languages, problem-solving skills, and a minimum of one year’s experience in mobile repair. Candidates should have relevant qualifications and familiarity with mobile operating systems, particularly Android. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• STPM/DIPLOMA/BACHELOR OF DEGREE or any relevant field.
• Good communication in Bahasa Malaysia, Bahasa English, and Mandarin.
• Minimum 1 year of experience as a Mobile Technician.

Responsibilities

• Diagnose and repair mobile devices.
• Replace screens and batteries.
• Perform software updates and installations.
• Explain technical issues to customers.
• Listen to customer feedback for problem-solving.

Skills

Communication in Bahasa Malaysia

Problem-solving skills

Customer service skills

Familiarity with mobile operating systems

Education

STPM/DIPLOMA/BACHELOR OF DEGREE or relevant field

Job description

Responsibilities

• Diagnose, troubleshoot, and repair mobile devices.
• Replace components like screens and batteries.
• Perform software updates and installations.
• Communicate effectively to explain technical issues and solutions to customers.
• Actively listen to customer needs and feedback for accurate problem-solving.

Qualifications

• STPM/DIPLOMA/BACHELPR OF DEGREE or any relevant field/ have local maintenance qualification certificates.
• Good communication in Bahasa Malaysia, Bahasa English, and Mandarin to converse with all language speaking customers
• Familiarity with mobile operating systems, especially Android
• Minimum 1 year of experience as a Mobile Technician.
• Good problem-solving, communication, and customer service skills.