Technician Coordinator

Sentai Kitchenware; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A kitchen equipment company in Malaysia is seeking a Technician Coordinator to manage daily technical operations and perform machine repairs. This role needs strong coordination skills and technical expertise to ensure service efficiency. Responsibilities include scheduling technicians, troubleshooting machines, and complying with safety standards. Ideal candidates will have a diploma in engineering and 2-4 years of relevant experience. The position offers a dynamic work environment where multitasking is essential.

Benefits

Allowance for travel and transportation

Qualifications

• Minimum 2–4 years of experience in technical service, equipment repair, or technician coordination.
• Experience with commercial kitchen equipment or electrical appliances is an advantage.
• Able to work under pressure and manage multiple service priorities.

Responsibilities

• Coordinate and schedule technicians for repairs and maintenance.
• Perform in-house machine diagnosis and troubleshooting.
• Monitor job progress and ensure compliance with safety standards.

Skills

Hands-on machine repair

Technical troubleshooting

Coordination skills

Communication in English

Planning

Education

Diploma or Degree in Engineering, Electrical, Mechanical, or Technical-related field

Tools

Excel

Job-tracking systems

Job description

We are looking for a Technician Coordinator who is able to coordinate daily technical operations and perform basic to intermediate in-house machine repair and troubleshooting. This role requires both coordination capability and hands‑on technical skills to support service efficiency and reduce downtime.

Job Responsibilities

• Coordinate and schedule technicians for installation, servicing, repair, and maintenance works
• Assign daily job orders and ensure technicians are properly briefed before site deployment
• Perform in‑house machine diagnosis, troubleshooting, and repair for returned, faulty, or test units
• Support technicians with technical advice, problem analysis, and solution planning
• Monitor job progress and follow up on completion status, delays, or technical issues
• Act as the main coordination point between technicians, sales team, service team, and customers
• Prepare and manage service schedules, job sheets, and service reports
• Ensure all service and repair works comply with company procedures and safety standards
• Liaise with suppliers or principals for technical clarification or spare parts when required
• Track spare parts usage and coordinate with inventory or warehouse team
• Handle customer inquiries related to service appointments and technical follow‑ups
• Maintain proper documentation for service history, in‑house repairs, and job completion
• Assist in improving service workflow, turnaround time, and repair efficiency

Job Requirements

• Diploma or Degree in Engineering, Electrical, Mechanical, or Technical‑related field
• Minimum 2–4 years of experience in technical service, equipment repair, or technician coordination
• Hands‑on experience in machine repair, troubleshooting, and fault diagnosis
• Experience with commercial kitchen equipment, electrical appliances, or mechanical systems is a strong advantage
• Able to independently handle in‑house repair works with minimal supervision
• Strong coordination, planning, and follow‑up skills
• Good communication skills in English
• Comfortable using WhatsApp, Excel, and basic service or job‑tracking systems
• Able to work under pressure and manage multiple service priorities
• Responsible, detail‑oriented, and solution‑driven mindset

Bonus

Allowance (travel spends, transportation, etc.)

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