Technical Support Specialist: Home Appliances & AC

Samsung; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics company in Kuala Lumpur seeks a Technical Support professional for home appliances and air conditioning. The role involves responding to customer inquiries, providing training sessions for service agents, and monitoring service partnerships. The ideal candidate should have relevant qualifications in Electrical and Electronic fields and possess strong customer service and troubleshooting skills. This position requires independent work and excellent computer literacy.

Qualifications

• Minimum of 1-2 years of experience in a related field.
• Familiar with home appliances and comprehensive after-sales service.

Responsibilities

• Respond to customer enquiries and follow up for resolution.
• Conduct trainings for CCC agents and CSP/ASC engineers.
• Monitor service partner performance and audit technical skills.

Skills

Customer service skills

Troubleshooting skills

Independent work

Computer literacy

Education

Higher Secondary/STPM/A Level/Pre-U or relevant qualification

Diploma or equivalent in Electrical and Electronic

Job description

A leading electronics company in Kuala Lumpur seeks a Technical Support professional for home appliances and air conditioning. The role involves responding to customer inquiries, providing training sessions for service agents, and monitoring service partnerships. The ideal candidate should have relevant qualifications in Electrical and Electronic fields and possess strong customer service and troubleshooting skills. This position requires independent work and excellent computer literacy.