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Technical Support [IT Helpdesk- Onsite]

Telecontinent

Kuala Lumpur

On-site

MYR 100,000 - 150,000

Full time

2 days ago

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Job summary

A technology services provider in Kuala Lumpur is seeking an Onsite Technical Support Specialist to handle troubleshooting and maintenance of IT equipment. The role involves providing onsite support and performing preventive maintenance to ensure smooth IT operations. The ideal candidate should have hands-on experience with PCs and printers, familiarity with Windows OS, and strong problem-solving skills. This position offers a remuneration package of up to RM2500, along with various benefits including annual leave and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Performance Bonus

Allowance Provided

Annual Bonus

Qualifications

Any hands-on experience in troubleshooting PCs, laptops, and printers.
Familiarity with Windows OS, Microsoft Office, and networking basics.
Strong problem-solving and analytical skills with attention to detail.

Responsibilities

Provide onsite support for hardware and software issues.
Diagnose, repair, and maintain IT equipment.
Install and configure operating systems and applications.
Respond to service requests within SLA timelines.
Perform preventive maintenance on IT equipment.
Document service reports and repair logs.

Skills

Hardware & software troubleshooting

Printer & peripheral support

Windows OS & software installation

Networking basics (LAN/WAN/WiFi)

Customer service & communication

Time management & documentation

Technical Support [IT Helpdesk- Onsite] (bukit Bintang)

We are looking for an Onsite Technical Support Specialist to handle troubleshooting, repair, and maintenance of PCs, laptops, printers, networking devices, and software. The role includes responding to service requests, installing and configuring systems, and performing preventive maintenance to ensure smooth IT operations.

Job Requirements

Any similar hands‑on experience in troubleshooting laptops, desktops, printers, and related peripherals.

Familiarity with Windows OS, Microsoft Office, alcoholism basics (LAN/WiFi), and antivirus tools.

Strong problem‑solving and analytical skills with attention to detail.

Job Responsibilities

Provide onsite support, troubleshooting, and repair for hardware (PC, laptop, printer, networking devices) and software issues.
Diagnose, repair, and maintain computer systems, peripherals, and office equipment.
Install, configure, and upgrade operating systems, applications, drivers, and security updates.
Respond to service requests, incidents, and escalations within agreed SLA timelines.
Perform preventive maintenance and health checks on IT equipment.
Document service reports, repair logs, and-cl inventory updates.
Basic communication skills, including greeting users and gathering relevant information to identify issues.

Key Skills