Technical Support Executive - Mandarin Speaker - Singapore Market

Arvion Services; Puchong; On-site; MYR 200,000 - 250,000; Full time

Job summary

A company providing customer support services is looking for a Customer Support Executive in Puchong, Malaysia. This role involves handling various customer inquiries through calls and emails while ensuring high customer satisfaction. Ideal candidates will have customer service experience and strong communication skills. The position offers opportunities for growth within the company and a range of employee benefits.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition

Internal job program

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking capabilities.

Responsibilities

• Handle inbound and outbound support communications.
• Provide first call resolution for simple issues.
• Maintain accurate CRM records and respond to inquiries.

Skills

Customer Service Experience

Communication Skills

Multitasking Abilities

Attention to Detail

Proficiency with CRM Systems

Solution-Oriented Mindset

Education

1-2 years in customer service

Fresh Graduates

Tools

Microsoft Office

Job description

Overview

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

Responsibilities

• Inbound & Outbound Support: Handle calls, emails, and faxes for product inquiries, sales, promotions, and general customer support.
• Issue Resolution: Provide First Call Resolution (FCR) for simple issues, dispatch engineers for hardware issues, and escalate complex cases to relevant departments.
• Product Assistance: Address queries about printers, scanners, cameras, projectors, consumables (paper, toner, etc.), e Shop orders, warranty registration, and service repair status.
• Sales Support: Process consumable orders, assist with product sales leads, and direct inquiries to the correct sales team.
• Administrative Tasks: Maintain accurate CRM records, respond to service mailbox inquiries, and support general administrative duties.
• Customer Experience: Ensure timely follow-ups, escalate issues when needed, and meet SLAs to maintain high levels of customer satisfaction.

Qualifications

• 1-2 years of customer service experience (preferably in a call center or tech support).
• Fresh Graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

What We Offer

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.