Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is searching for a Customer Support Executive to manage customer interactions via phone and email. Responsibilities include addressing product inquiries, resolving issues, and ensuring customer satisfaction. Candidates should possess excellent communication skills and have some customer service experience or an IT qualification. The role offers KPI and night shift allowances alongside various staff benefits.

Benefits

KPI Allowance: RM500

Night Shift Allowance: RM400

EPF & SOCSO

Sick leave

Annual leave

Opportunities for internal job transfers

Qualifications

• 1-2 years of customer service experience, preferably in a call center or tech support.
• Fresh Graduates with IT qualification are encouraged to apply.
• Excellent verbal and written communication skills.

Responsibilities

• Manage incoming and outgoing customer interactions through calls and emails.
• Deliver consistent technical assistance for product-related concerns.
• Perform initial troubleshooting and determine appropriate next steps.

Skills

Customer service experience

Verbal and written communication skills

Multitasking abilities

Proficiency with CRM systems

Education

IT qualification

Tools

Microsoft Office

Job description

Job Overview

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone and emails, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What you will do

• Manage incoming and outgoing customer interactions through inbound calls and emails addressing product-related questions and complaints.
• Deliver consistent technical assistance for any product-related concerns and issues.
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
• Assess customers' technical understanding and tailor explanations accordingly to ensure clear and effective support.
• Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

What makes you a good fit

• 1-2 years of customer service experience (preferably in a call center or tech support).
• Fresh Graduates with IT qualification are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

What We Offer

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.