Technical Support Engineer

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider seeks a Technical Support Engineer fluent in Japanese (N1) to manage and deploy Windows devices in Kuala Lumpur. The role includes overseeing the entire device lifecycle, ensuring compliance with security policies, and troubleshooting hardware and OS issues. Candidates should possess strong organizational skills and experience with deployment processes. Familiarity with Microsoft Intune and basic networking knowledge is essential. This position offers an opportunity to enhance the end-user experience while working in a dynamic environment.

Qualifications

• Fluent in Japanese with at least N1 certification, English A2/B1.
• Experience in supporting and deploying Windows devices.
• Strong organizational and documentation skills.

Responsibilities

• Manage the full lifecycle of corporate devices.
• Perform Windows device deployment using standard images.
• Troubleshoot hardware, OS, and deployment-related issues.

Skills

Fluent in Japanese language with N1 certification

Strong knowledge of Windows 10/11 deployment

Basic networking knowledge (DHCP, DNS, VPN)

Customer-oriented mindset

Tools

Microsoft Intune

Active Directory

PowerShell

Job description

Technical Support Engineer (Japanese Speaker)

We are seeking a proactive and detail-oriented Devices & Deployment Support Agent to manage, support, and deploy Windows-based devices across the organization. This role focuses on device lifecycle management, operating system deployment, endpoint configuration, and ensuring a seamless end-user experience from device provisioning to retirement.

Key Responsibilities

• Manage the full lifecycle of corporate devices (laptops, desktops, peripherals).
• Perform Windows device deployment using standard images and automated tools.
• Configure and enroll devices using MDM solutions (e.g., Microsoft Intune, Autopilot).
• Prepare, image, and configure new devices for end users.
• Support device refresh, replacement, and decommissioning processes.
• Troubleshoot hardware, OS, and deployment-related issues.
• Ensure devices comply with security and configuration policies.
• Install and manage drivers, firmware, and OS updates.
• Document deployment procedures, standards, and troubleshooting steps.
• Provide end-user guidance during onboarding and device setup.

Required Skills & Qualifications

• Fluent in Japanese language with at least N1 certification, English A2/B1.
• Able to onboard by 23rd February 2026 or beginning of March 2026 and work in Kuala Lumpur, Malaysia.
• Experience supporting and deploying Windows devices in a corporate environment.
• Strong knowledge of Windows 10/11 deployment and configuration.
• Understanding of device imaging, provisioning, and hardware standards.
• Familiarity with Active Directory, Azure AD, and hybrid environments.
• Basic networking knowledge (DHCP, DNS, VPN).
• Experience with hardware troubleshooting and diagnostics.
• Ability to follow and improve standardized deployment processes.
• Strong organizational and documentation skills.
• Customer-oriented mindset with attention to detail.

Preferred Qualifications

• Experience with Microsoft Intune, Autopilot, or SCCM/MECM will be considered a plus.
• Knowledge of PowerShell for deployment or automation tasks.
• Understanding of endpoint security (BitLocker, Defender).
• Experience with asset management systems.
• IT certifications (Microsoft, CompTIA A+, ITIL).