Technical Support Engineer - Hybrid, Self-Service & KCS

Emerson; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Support Representative to assist customers in resolving technical issues and enhancing their experience with NI Products. The ideal candidate will have a background in engineering or relevant experience, strong communication skills in Korean and English, and a commitment to customer satisfaction. The role embraces hybrid work culture and offers competitive benefits and a diverse workplace.

Benefits

Competitive benefits plans

Flexible time off plans

Employee Assistance Program

Qualifications

• Pursuing a degree in IT, electronic engineering, automotive, or manufacturing.
• Intermediate or advanced Korean and English proficiency.
• Understanding of essential networking principles.

Responsibilities

• Handle inbound technical support requests.
• Create and manage customer data records.
• Resolve technical issues for customers.

Skills

Technical support

Problem-solving

Communication

Customer focus

Collaboration

Education

Bachelor’s degree in engineering or related field

1+ years of experience in Technical Support

Tools

Electronic circuit design concepts

Basic programming knowledge

Networking principles

Job description

A leading technology company in Malaysia is seeking a Technical Support Representative to assist customers in resolving technical issues and enhancing their experience with NI Products. The ideal candidate will have a background in engineering or relevant experience, strong communication skills in Korean and English, and a commitment to customer satisfaction. The role embraces hybrid work culture and offers competitive benefits and a diverse workplace.