Technical Support Engineer — Drive Customer Success

National Instruments; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Support Representative to provide broad-based technical support of their products. The ideal candidate will either be pursuing a bachelor's degree in engineering or have prior experience in a technical support role, and must possess strong communication skills in both Korean and English. The role emphasizes customer focus and solving technical issues efficiently. Join us to help maintain customer satisfaction and support their development schedules.

Qualifications

• Currently pursuing a bachelor’s degree in an engineering or science-related field such as IT or electronic engineering.
• OR having 1+ years of experience in a Technical Support position.
• Intermediate or advanced Korean and English level, oral and written.

Responsibilities

• Create and route technical issues for all customers.
• Handle inbound technical support requests via multiple channels.
• Validate and manage customer data records.

Skills

Intermediate or advanced Korean

Intermediate or advanced English

Problem-solving skills

Customer focus

Education

Currently pursuing a bachelor’s degree in engineering or science-related field

Tools

Basic knowledge of programming languages

Job description

A leading technology company in Malaysia is seeking a Technical Support Representative to provide broad-based technical support of their products. The ideal candidate will either be pursuing a bachelor's degree in engineering or have prior experience in a technical support role, and must possess strong communication skills in both Korean and English. The role emphasizes customer focus and solving technical issues efficiently. Join us to help maintain customer satisfaction and support their development schedules.