Technical Support Engineer (Based in Japan)

ASK Headhunter; Remote; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency seeks a Technical Support Engineer to provide essential support for operating systems and troubleshoot network devices. Candidates should hold a Diploma in Information Technology, be proficient in Mandarin and English, and possess strong communication skills. This role requires flexibility for rotational shifts and a willingness to relocate to Japan for long-term commitments. Ideal candidates are motivated team players with troubleshooting expertise.

Qualifications

• Provide day-to-day support and assistance for operating systems.
• Ability to deploy, configure, and troubleshoot Windows & Linux servers.
• Familiarity with IT hardware components.

Responsibilities

• Maintain, diagnose, and troubleshoot network device problems.
• Ensure excellent communication with clients and vendors.
• Be willing to work rotational shifts.

Skills

Excellent oral and written communication skills

Troubleshooting and resolving technical issues

Ability to work independently

Team player

Proficiency in Mandarin

Proficiency in English

Education

Diploma in Information Technology or equivalent

Job description

Technical Support Engineer (Based in Japan)

• Provide day-to-day support and assist for operating system.
• Support operating system such as Windows and Linux.
• Remotely and on-site deploy, configure and troubleshoot Windows & Linux server operating system.
• Maintain, diagnose and troubleshoot network device problem.
• Configure and troubleshoot endpoint devices, operating system, and all IT hardware assigned.
• Perform excellent oral and written communication skills to be able to communicate with endpoint clients and vendors.
• To undertake any all‑other duties and responsibilities as instructed by the Direct Superior/HOD.
• Able and willing to work rotational shift (Morning: 9am-6pm; Afternoon: 12pm-9pm; Night: 6pm-3am).
• Candidate possess at least Diploma/ in Information Technology or equivalent.
• Familiar with IT hardware components.
• Ability to troubleshoot and resolve technical issues with minimum supervision.
• Proficient in written and spoken Mandarin and English is preferably.
• Ability to work independently and be a team player.
• A highly motivated and innovative team player.
• Willing to relocate to Japan for long term.