Technical Support Engineer 2

National Instruments; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm based in Penang seeks a Technical Support Engineer 2 who is a Japanese speaker. You will resolve various technical issues for customers and assist with incidents during installation and maintenance of products. The ideal candidate should excel in problem-solving and teamwork to ensure customer satisfaction. Join us to work with advanced technology and help our clients succeed in their engineering projects.

Responsibilities

• Resolve technical issues for customers across all account tiers.
• Resolve customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalate complex technical issues internally.

Job description

Technical Support Engineer 2 (Japanese Speaker)

You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to “Engineer Ambitiously”.

Responsibilities

• Resolve technical issues for customers across all account tiers.
• Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalates complex technical issues internally to the