Technical Support Engineer

Teltonika Telematics; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IoT solutions provider in Kuala Lumpur is seeking an organized IoT Solutions Engineer to join their international team. This role involves guiding clients on device usage, solving technical issues, preparing documentation, and contributing to R&D efforts. Candidates should have a Bachelor’s degree in a related field, be fluent in English, and speak Mandarin for effective communication. The company promotes a creative and curious environment, and offers an attractive salary matching your skills.

Qualifications

• Bachelor’s degree in relevant engineering field.
• Basic knowledge of networking technologies (GPRS, GNSS).
• Ability to communicate in Mandarin is essential.

Responsibilities

• Guide clients on using IoT devices and solutions.
• Solve technical issues and ensure prevention.
• Prepare technical documentation.

Skills

Fluent English

Knowledge of GPRS and GNSS

Problem-solving skills

Time management

Team collaboration

Education

Bachelor’s degree in Telecommunication, Electronics, Computer, or Electrical Engineering

Tools

Microsoft Office 365

Jira

Zendesk

Job description

Currently Teltonika Malaysia is constantly growing and looking for an organized IoT Solutions Engineer to join our international team in Kuala Lumpur. In this position, you will help us become a global leader in developing and manufacturing unique IoT solutions that help people.

We are an open-minded, curious, and innovation-driven company and are ready to offer the best environment for creative and ambitious professionals who are eager to contribute to the development and success of Teltonika Telematics. If you are a responsible, communicative and analytical person and are willing to work in a rapidly changing environment then we are in the same way!

WHY YOU SHOULD JOIN US:

You will have an opportunity to contribute to the cutting-edge technologies that can change millions of lives

Professional development – you will have the chance to improve your know-how and seek both vertical and horizontal career opportunities

Constant learning – knowledge sharing, training courses, conferences, business trips, and more. At Teltonika Telematics, we promote an environment where curiosity is key, and creativity is celebrated

IN THIS ROLE YOU WILL:

Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide training);

Solve technical issues and ensure prevention;

Prepare technical documentation and technical tasks;

Participate in direct communication with clients to answer technical questions through conference calls and visits;

Perform quality assurance tasks before providing the solution to a customer;

Assist with R&D, Production, QA, Supply management;

Prepare and conduct training for internal and external customers according to the relevant product;

Test and ensure the operation of the solutions in Malaysia & Greater China region.

WE BELIEVE THAT YOU HAVE:

Bachelor’s degree in Telecommunication, Electronics, Computer, or Electrical Engineering (other related fields considered);

Basic knowledge of networks technologies: GPRS, GNSS, Bluetooth technology fundamentals and secure Cloud-based systems (AWS, Azure);

Basic knowledge of serial bus technologies: 1-Wire, RS-232/RS-485, Modbus, CAN-BUS, Tachograph);

Fluent English both written and spoken skills written and spoken;

Have ability to speak in Mandarin is a must to effectively communicate with Mandarin-speaking clients;

Constructive mindset and ability to analyze and solve complex technical problems (including log parsing);

Experience in collaboration with cross-functional teams to gather requirements and ensure accurate documentation of processes and procedures.

Proficiency in using software applications: Microsoft Office 365, Ticketing system, Jira, Zendesk, wiki database;

Previous experience in Technical support and/or Telematics solutions (email support, direct/live support) will be considered an advantage

Perfect time management skills (speed and quality is important for us);

Ability to effectively communicate and collaborate within a team environment, contributing ideas, sharing knowledge, and supporting colleagues.

OUR OFFER:

We appreciate everyone’s efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field.